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I've Been Sitting Here Biting My Lip ....

Posted by Mark on 02/15/2005 06:15:31 AM

... but I feel I have to say something. I will try not to re-fan the flames.

I was astounded by the aggression and bitterness in the response from Sabrina. Jeremy made a couple of reasonable criticisms of his evening in Dickies. As has been pointed out, if Sabrina had not waded in with her sheer nastiness, nobody would have taken much notice of the comments. The only one to blame for highlighting this issue is Sabrina herself. All of us here are in one business or another. OK, not all of us have our own businesses, but I believe most of us represent a business. I have customer contact every working day of my life. If I get criticism from a customer, criticism that is not nasty or malicious, but just pointing out what they see as a shortcoming in our business, the last thing I do is make personal insults and tell them to take their business elsewhere. I either answer the criticism or if it is fair criticism, look at ways that could be improved. Surely a much better way for Sabrina to have responded would have been to say that she was sorry that Jeremy had a bad experience in her cafe, that perhaps the ribs weren't to Jeremy's taste and perhaps next time he came in, he should try something different. That would have made us all think that she is very customer focussed (which ANY business has to be) and cares what her customers think. I can't comment on the radio thing to be fair. I have only visited Dickies once, with Tim Webb about 3 or 4 years ago. So I couldn't possibly remember what the background noise was being provided by. All I can say to Sabrina is that if you have lost any customers as a result of this thread, then you only have yourself to blame.

Filip ... as I have said many many times before, I have the utmost respect for the way you promote and stick up for Belgian beer, Belgian cafes and in particular the wondefull city of Brugge. All I can say is that your passion has a real tendancy to seriously cloud your judgement, to the extent where it makes you look pretty foolish at times. Sabrina probably serves many meals to customers every night, week after week. Jeremy ordered one meal that night. Yet you IMMEDIATELY, without any thought, say that Sabrina must be right and that Jeremy was wrong. You honestly expect a restaurant manager to remember every single meal she serves to what person ?? I am sure the whole thing may have been a misunderstanding ... either that Jeremy ordered the Oerbier Ribs, and that maybe the order wasn't taken properly and he got the wrong dish. Or that he did get Oerbier ribs, but they just weren't what he expected. What I am sure about is that Jeremy didn't lie. And for both you and Sabrina to say that he did lie is disgraceful. And you did say he lied Filip, no matter how you might twist your words.

Jeremy has done more to promote Belgium, it's beers, it's restaurants, it's hotels and it's people than virtually anyone else I know. He (with Steve) runs this website in his own time, a website that is now undoubtedly THE outstanding website on Belgian beer and has been for some time. He visits Belgium more times than I care to mention, always provides excellent reports on where he has been and what he has done. He organised (with support) the Grote Dorst night, a night that did more to highlight the plight of traditional Gueuze and it's producers than any other single event that I could think of. Yet he makes one, very mildly negative, but fairly reasonable comment about one evening in one Belgian bar and suddenly he is a liar and the son of Satan.

Truely remarkable.

I'm not going to say anything else on the subject. For me the position is very clear. Thanks for reading.

Cheers !! Mark.

Eating and drinking in Brugge - updates from recent trip - Jeremy Gray, 02/12/05 11:34:08 AM
        Dickie - Den Dyver - Logan, 02/14/05 02:20:58 PM
                Re: Dickie - Den Dyver - Filip Geerts, 02/16/05 01:47:46 AM
                Re: Dickie - Den Dyver - Rich Link, 02/15/05 08:53:26 PM
                Den Dyver - marcusm, 02/15/05 03:20:55 AM
                        Re: Den Dyver - , 02/15/05 08:08:47 AM
                                Re: Den Dyver - marcusm, 02/16/05 05:07:23 AM
                Stille Nacht 2000 - Ian, 02/14/05 03:54:39 PM
                        Stille Nacht 2000 on tap - Logan, 02/15/05 09:16:29 PM
                        Re: Stille Nacht 2000 - Loren, 02/15/05 08:19:11 AM
                        Re: Stille Nacht 2000 - Paul Shirley, 02/14/05 06:51:31 PM
        Great report, Jeremy - Bob Johnston, 02/14/05 08:43:04 AM
        Re: Eating and drinking in Brugge - updates from recent trip - Filip Geerts, 02/14/05 05:54:42 AM
                Filip and Sabrina - Bob Johnston, 02/14/05 08:51:02 AM
        Re: Eating and drinking in Brugge - updates from recent trip - Sabrina Danieletto, 02/13/05 06:20:49 PM
                Thank you for your comments - Jeremy Gray, 02/14/05 02:40:29 PM
                        I've Been Sitting Here Biting My Lip .... - Mark, 02/15/05 06:15:31 AM
                                Re: I've Been Sitting Here Biting My Lip .... - Filip Geerts, 02/15/05 07:10:11 AM
                                        Trying to be constructive - I swear! - SteveG, 02/15/05 01:38:14 PM
                                        Re: I've Been Sitting Here Biting My Lip .... - Mark, 02/15/05 08:52:21 AM
                                                Re: I've Been Sitting Here Biting My Lip .... - Filip Geerts, 02/15/05 04:08:33 PM
                                                        Filip, read this lot to make you feel better - Jeremy Gray, 02/16/05 04:10:04 AM
                                                                Re: Filip, read this lot to make you feel better - Filip Geerts, 02/16/05 01:37:11 PM
                                                                Jeremy's idea of a reasoned argument - , 02/16/05 04:48:11 AM
                                                                        Re: Jeremy's idea of a reasoned argument - Tony Blair, 02/16/05 08:21:47 AM
                                                                        Thank you for your input :) - Jeremy Gray, 02/16/05 05:08:53 AM
                                                                                He won't, because THAT is not the aim. nfm - Joris P., 02/16/05 06:01:36 AM
                                                Being mistaken is not the issue - Dick, 02/15/05 03:26:47 PM
                        Re: Thank you for your comments - Filip Geerts, 02/14/05 04:14:58 PM
                "destroy our business"?? Oh brother. nfm - SteveG, 02/14/05 12:09:51 PM
                what? - John Sturm, 02/13/05 09:32:44 PM
                        Re: what? - Filip Geerts, 02/14/05 07:06:53 AM
                                You should be ashamed of yourself Filip. - SteveG, 02/14/05 09:32:58 AM
                                        Re: You should be ashamed of yourself Filip. - Filip Geerts, 02/14/05 11:47:22 AM
                                                Re: You should be ashamed of yourself Filip. - SteveG, 02/14/05 12:03:21 PM
                                                        RELAX Steve ! - Filip Geerts, 02/14/05 12:32:16 PM
                                                                How dare you, Filip Geerts - Jeremy Gray, 02/14/05 02:44:50 PM
                                                                        Re: How dare you, Filip Geerts - Filip Geerts, 02/14/05 03:16:10 PM
                                                                                Re: How dare you, Filip Geerts - SteveG, 02/14/05 04:20:31 PM
                                                                                        Re: How dare you, Filip Geerts - Filip Geerts, 02/14/05 04:50:14 PM
                                                                                                Re: How dare you, Filip Geerts - Jeremy Gray, 02/14/05 05:02:19 PM
                                                                                                        Re: How dare you, Filip Geerts - Theresa Zlonkiewicz, 02/14/05 05:09:49 PM
                                                                                                                Re: How dare you, Filip Geerts - Filip Geerts, 02/14/05 05:35:04 PM
                                                                                                                        My final word - Jeremy Gray, 02/15/05 03:13:34 AM
                                                                                                                                Re: My final word - Joelle, 02/15/05 10:49:49 AM
                                                                                                                                Re: My final word - Filip Geerts, 02/15/05 04:11:22 AM
                                                                                                                                        Re: My final word - Joris P., 02/15/05 05:16:13 AM
                                                                                                                                                Re: My final word - Filip Geerts, 02/15/05 06:10:06 AM
                                                                                                                                                        English and other expressions - Joris P., 02/15/05 07:39:13 AM
                                                                                                                        How's this for a desperate attempt at a solution - MikeK, 02/14/05 08:43:03 PM
                                                                                                                                Re: How's this for a desperate attempt at a solution - SteveG, 02/15/05 07:23:05 AM
                                                                                                                                Re: How's this for a desperate attempt at a solution - John Sturm, 02/14/05 08:48:26 PM
                                                                For Attention of Filip - Theresa Zlonkiewicz, 02/14/05 02:27:17 PM
                                                                        Re: For Attention of Filip - Filip Geerts, 02/14/05 03:04:44 PM
                                                                                Re: For Attention of Filip - Tim L, 02/14/05 06:23:17 PM
                                                                                        Re: For Attention of Filip - Filip Geerts, 02/15/05 04:33:31 AM
                                                                                                Re: For Attention of Filip - Cornelia, 02/15/05 08:48:30 AM
                                                                                                        Re: For Attention of Filip - Warren Becker, 02/16/05 01:18:21 PM
                                                                                                                Waterfronts in NYC - Jeremy Gray, 02/16/05 01:27:41 PM
                                                                                                                        Speaking of Ribs... - Bill Coleman, 02/16/05 02:08:53 PM
                                                                                                                                Re: Speaking of Ribs... - Filip Geerts, 02/16/05 02:50:35 PM
                                                                                                        BBQ in NYC - DaveR, 02/15/05 10:23:51 AM
                                                                                                                May not be pricey if you normally pay in Euros. nfm - Dick, 02/15/05 09:02:01 PM
                                                                                                                        Re: May not be pricey if you normally pay in Euros. - Jeremy Gray, 02/16/05 02:30:05 AM
                                                                                                                                Re: May not be pricey if you normally pay in Euros. - Bill Coleman, 02/16/05 12:04:18 PM
                                                                                                                Re: BBQ in NYC - Filip Geerts, 02/15/05 03:06:16 PM
                                                                                                                Dinosaur BBQ? - SteveG, 02/15/05 12:24:33 PM
                                                                                                        Re: For Attention of Filip - Bill Coleman, 02/15/05 09:50:02 AM
                                                                                        RIbs ! - marcusm, 02/15/05 04:10:01 AM
                                                                relaxed... - SteveG, 02/14/05 12:56:34 PM
                                                                        Not to intrude but... - Loren, 02/14/05 01:44:24 PM
                                                                                Re: Not to intrude but... 5p - marcusm, 02/15/05 04:13:49 AM
                                                                                I figured you were studying techniques ;=D - Dick, 02/14/05 07:29:19 PM
                                                                                Re: Not to intrude but... - SteveG, 02/14/05 04:32:40 PM
                                                                                        Eh...at the end of the day... - Loren, 02/15/05 06:57:26 AM
                                                                                                Didn't you have to exit a message board once? - SteveG, 02/15/05 07:31:39 AM
                                                                                                        HAHAHAHAHAHAHA! - Loren, 02/15/05 08:01:36 AM
                                                                                                                Re: HAHAHAHAHAHAHA! - SteveG, 02/15/05 09:23:55 AM
                                                                                                                        Case in point #2 - Loren, 02/15/05 10:11:09 AM
                                                                                                                                Re: Case in point #2 - SteveG, 02/15/05 11:06:34 AM
                                                                                                                        Personal attacks - don't get mad... - Loren, 02/15/05 10:00:31 AM
                                                                                                                                Re: Personal attacks - don't get mad... - SteveG, 02/15/05 10:38:37 AM
                                                                                                                                        Re: Personal attacks - don't get mad... - Loren, 02/15/05 11:14:08 AM
                                                                                                                                                A, I thought something had to be missing! - SteveG, 02/15/05 11:43:06 AM
                                                                                                                                                        Re: A, I thought something had to be missing! - Loren, 02/15/05 12:38:01 PM
                                                                                        Re: Not to intrude but... - Filip Geerts, 02/14/05 04:45:53 PM
                                                                                                Re: Not to intrude but... - dsanborn, 02/14/05 05:36:25 PM
                                                                                                Re: Not to intrude but... - Jeremy Gray, 02/14/05 04:50:16 PM
                                                                                                        Re: Not to intrude but... if I could throw my 5p in - marcusm, 02/15/05 04:41:51 AM
                                                                                                                PeacemakerOfTheGrandDuché - Gunter, 02/15/05 08:06:58 AM
                                                                                                                        Re: PeacemakerOfTheGrandDuché - marcusm, 02/16/05 04:41:50 AM
                My goodness! - Dick, 02/13/05 08:46:16 PM
                        Re: My goodness! - Filip Geerts, 02/14/05 06:31:41 AM
                                Hi, Filip... - Dick, 02/14/05 10:52:58 AM
                                Radio - Ian, 02/14/05 07:07:14 AM
                                        Re: Radio - Filip Geerts, 02/14/05 07:19:44 AM
                                                Re: Radio - John Sturm, 02/14/05 05:17:32 PM
                                                        Re: Radio - Filip Geerts, 02/14/05 05:51:51 PM
                                                                Re: Radio - John Sturm, 02/14/05 08:37:28 PM
                        Re: My goodness! - Reader of this thread (Tim L.), 02/13/05 11:45:20 PM
                                Re: My goodness! - , 02/14/05 09:56:13 AM
                                        Re: My goodness! - Filip Geerts, 02/15/05 05:37:16 PM
                                        I think you are the Brit who lives in Brugge ..nfm - Ian, 02/15/05 06:16:49 AM
                                                Re: I think you are the Brit who lives in Brugge ..nfm - Teresa, 02/15/05 09:54:37 AM
                                                        Re: I think you are the Brit who lives in Brugge ..nfm - Ian, 02/15/05 11:26:19 AM
                                                                Re: I think you are the Brit who lives in Brugge ..nfm - Filip Geerts, 02/15/05 03:03:51 PM
                                        Ha! - John Sturm, 02/14/05 05:44:43 PM
                                        Anonomous notes also show true colors. nfm - SteveG, 02/14/05 12:07:00 PM
                                        Re: My goodness! - Gunter, 02/14/05 10:19:31 AM
                                        Lame - Bob Johnston, 02/14/05 10:07:04 AM
                                Nothing will remain as before - Joris P. Pattyn, 02/14/05 01:56:38 AM
                                        modest proposal, a.k.a. trip to hell - jg_eric, 02/15/05 01:03:44 AM
        Re: Eating and drinking in Brugge - updates from recent trip - Tim Lepley, 02/13/05 03:18:55 PM
        Re: Eating and drinking in Brugge - updates from recent trip - Rich Link, 02/12/05 01:47:41 PM
                Vlissinghe - Jeremy Gray, 02/12/05 01:58:40 PM

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